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Richmond, BC utility bills: payment, account numbers and discounts
Richmond, British Columbia, Canada
Richmond, British Columbia utility payments must reach the city by the bill’s due date to receive the 10 percent discount. Use the six-digit utility account number for bank payments. Property-tax and utility payments have different account references.
Key information
Richmond, British Columbia utility payments must reach the city by the bill’s due date to receive the 10 percent discount. Use the six-digit utility account number for bank payments. Property-tax and utility payments have different account references.
On this page
Key details
| Item | Details |
|---|---|
| Bank payment reference | 6-digit utility account number |
| On-time discount | 10 percent, only if received by the due date |
| Credit-card service charge | 2 percent on the reviewed page |
| City Hall cashier | Weekdays 8:15 a.m.-5 p.m.; no cash |
| Drop box | 24-hour box on west side of City Hall |
Sources: Paying Your Utility Bill · Understanding the utility bill · Managing the utility account
Before you start
Read the current invoice for the actual due date and discounted amount. A mailed cheque’s postmark is not accepted as the receipt date. If the notice is missing, request a replacement before the deadline rather than waiting and losing the discount.
You can pay through a Canadian financial institution, credit card, mail, the City Hall drop box or a cashier. The city’s online banking instructions use the utility account’s six digits. Make sure you have selected the utility payee, not the property-tax or business-licence payee.
Sources: Paying Your Utility Bill · Understanding the utility bill · Managing the utility account
Rules and exceptions
- Banking options include online banking, ATM, telephone banking or in-person banking, depending on the institution. Allow enough time for receipt.
- Visa, Mastercard and American Express payments through the city include a 2 percent convenience fee under the current page. It is subject to the fee bylaw.
- Mail cheques payable to City of Richmond to 6911 No. 3 Road, Richmond, BC V6Y 2C1. A cheque postdated to the bill due date is accepted; do not mail cash.
- City Hall cashiers take cheque, debit or credit card, with the card fee. Cash is not accepted.
- Metered bill due months follow the quarter: January-March usage is due in June; April-June usage in September; July-September usage in December; October-December usage in March of the following year. Use the invoice for the exact day.
- Link the property account in MyRichmond to view balances, usage and previous bills, and subscribe to emailed notices. The PAWS automatic-withdrawal programme distinguishes annual prepayments from metered due-date withdrawals.
Sources: Paying Your Utility Bill · Understanding the utility bill · Managing the utility account
What to do next
- Read the invoice
Note the account number, exact due date and discounted amount.
- Choose a payment method
Use the utility payee or city payment form and account reference.
- Confirm receipt and account settings
Check the balance and consider emailed billing or the appropriate PAWS option.
Sources: Paying Your Utility Bill · Understanding the utility bill · Managing the utility account
Places and service locations
Richmond City Hall cashier and utility drop box
6911 No. 3 Road
Cashier payments are available weekdays 8:15 a.m.-5 p.m. The separate 24-hour drop box is on the west side. No cash is accepted at the cashier.
- Cashier hours
- Monday-Friday 8:15 a.m.-5 p.m.
- Drop box
- West side,24 hours
Sources: Paying Your Utility Bill · Understanding the utility bill · Managing the utility account
Addresses come from the named service source. Maps locate the site and do not promise a verified accessible entrance. Seasonal status is stated where verified.
Sources: Paying Your Utility Bill · Understanding the utility bill · Managing the utility account
Useful questions and answers
What account number do I use for a utility bank payment?
The six-digit utility account number on the current bill.
Source: Paying Your Utility Bill
Does mailing on the due date preserve the discount?
No. The city must receive payment by the deadline; the postmark is not the payment date.
Source: Paying Your Utility Bill
How much is the on-time discount?
10 percent under the current utility information.
Source: Paying Your Utility Bill
Is a late bill paid at the discounted amount?
No. The gross amount becomes due after the deadline.
Source: Paying Your Utility Bill
Can I pay cash at City Hall?
No. The cashier accepts cheque, debit or credit card.
Source: Paying Your Utility Bill
Is there an extra credit-card charge?
The reviewed page lists a 2 percent convenience fee, subject to the city fee bylaw.
Source: Paying Your Utility Bill
Where is the 24-hour drop box?
On the west side of City Hall at 6911 No. 3 Road.
Source: Paying Your Utility Bill
Can I receive future notices by email?
Yes. Link the property/utility account in MyRichmond and select ebilling.
Can metered bills be withdrawn automatically?
Yes. The PAWS option can withdraw the metered balance on the meter due date.
Source: Paying Your Utility Bill
Who answers utility-payment questions?
The Tax Department contact listed for the payment plan is 604-276-4145.
Source: Paying Your Utility Bill