About the job
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. Sysco has 27 Specialty Meat and Seafood operating companies across Canada and the United States that focus on meat and seafood production and distribution. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service. Compensation Range: $75,000 - $95,000 base salary subject to experience.
Purpose The Warehouse Manager is responsible for the overall leadership and management of warehouse operations. This role oversees all aspects of warehouse activities, including receiving, picking, packing, shipping, and inventory control, while driving operational excellence, ensuring safety compliance, and maximizing efficiency.
**Ability to work early morning (4am), evenings, weekends as per business need is a must**
- ResponsibilitiesWarehouse Operations LeadershipDirect and coordinate all warehouse operations across day and night shifts, including order selection, loading, staging, replenishment, and shipment execution.
- Ensure accuracy, quality, and efficiency of order selection and loading activities, including oversight of special loading requirements.
- Monitor staffing levels, workflow, and schedules to meet service, productivity, and cost targets across all shifts.
- Partner with Production, Transportation, and other departments to ensure timely and accurate delivery of products to customers.
- Analyze operational performance, identify root causes of errors (e.g., mis-picks, mis-shipments, damages), and implement corrective and preventive actions.
- Drive continuous improvement initiatives to enhance productivity, accuracy, and customer service.
- Inventory Management & ControlsEstablish, enforce, and continuously improve inventory control processes to maintain accurate system and physical inventory.
- Ensure effective labeling, barcoding, cycle counts, and reconciliation processes.
- Investigate inventory discrepancies, approve adjustments within authority, and ensure proper documentation and audit trails.
- Ensure FIFO/FEFO compliance to prevent spoilage, obsolescence, and shrink.
- Oversee the verification and processing of returned goods, coordinating disposition with Quality, Sales, and Finance.
- Ensure damaged, expired, or obsolete inventory is properly segregated, documented, and dispositioned per SOPs.
- People Leadership & Performance ManagementLead, coach, and develop warehouse team members across all shifts to build a high-performing, engaged warehouse team.
- Establish clear performance goals and accountability aligned with business objectives and shifting operational demands.
- Support hiring, onboarding, scheduling, performance coaching, and succession planning.
- Oversee performance evaluations and ensure timely, consistent, and meaningful feedback.
- Address employee relations issues and grievances in partnership with Human Resources.
- Ensure accuracy and approval of timecards, scheduling, and attendance records for direct reports.
- Safety, Food Safety & ComplianceEnsure compliance with all company policies, SOPs, and regulatory requirements, including Sysco's Food Safety Program.
- Support the Food Safety Program Manager to maintain compliance with third-party certifications and customer requirements.
- Champion Environmental, Health & Safety (EHS) programs by modeling safe behaviors and holding leaders and associates accountable.
- Proactively identify safety risks, support incident investigations, and drive corrective actions.
- Promote an inclusive, respectful, and safety-focused work environment across all shifts.
- Cross-Functional Collaboration & CommunicationCommunicate company vision, goals, expectations, and performance results clearly and consistently to leaders and associates.
- Maintain strong alignment with the Director of Operations on priorities, decisions, and operational performance.
- Serve as a key point of contact for internal stakeholders related to warehouse operations.
- Ensure consistency of processes, standards, and expectations across day and night shifts.
- Additional ResponsibilitiesLead warehouse-wide projects and change initiatives, including process improvements and system implementations.
- Maintain regular visibility on the warehouse floor across shifts while balancing operational planning and administrative responsibilities.
- Provide coverage and leadership presence across shifts as required, including nights, weekends, and inventory counts.
- Perform other duties as assigned.
- Qualifications RequiredMinimum of 4 years of progressive leadership experience in warehouse, distribution, or logistics operations, including experience leading front-line employees, Lead Hands, and other members of the warehouse team.
- Demonstrated ability to manage multi-shift operations and drive consistency, accountability, and performance.
- Strong analytical, organizational, and problem-solving skills.
- Proficiency in Microsoft Office (Excel, Outlook, Word).
- Flexibility to work across shifts, including nights and weekends as needed to support PM staff and for inventory counts.
- PreferredPost-secondary education in Supply Chain, Logistics, Business, or a related field.
- Experience in food distribution, cold storage, or other regulated environments.
- Proven track record of driving safety, food safety, and continuous improvement initiatives.
- SkillsLeadership & Management: Strong leadership and mentorship skills with the ability to motivate, guide, and develop a high-performing team.
- Communication & Interpersonal Skills: Excellent written and verbal communication and interpersonal skills.
- Problem-solving: Strong analytical and problem-solving skills with the ability to identify and resolve operational challenges.
