Original job description
What To Expect
As a Tesla Advisor, Delivery, your primary focus is on enhancing operational efficiency to boost store productivity. The Tesla Advisor, Delivery, supports customers after they place a vehicle order by collaborating with cross-functional teams to ensure an exceptional experience. This includes securing financial solutions, managing trade-in details, and completing delivery milestones. To succeed at Tesla, you must be energetic, highly organized, and hard-working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We are seeking a candidate with both the skills to create an exceptional client experience and a genuine commitment to the cause of sustainable energy.
What You'll Do
Prepare customer loan documents and collaborate with other employees to ensure successful delivery appointmentsDemonstrate expertise in selling Tesla’s products and servicesMaximize scheduling efficiency to improve customer experiencesCompile reports for performance improvement and support trainingWork closely with other employees to ensure smooth pre-delivery experiences for customers with upcoming delivery appointments and provide a great customer-centric delivery experienceMaintaining Store Fleet: Coordinating service, allocation management, and completing accident reportPerform additional responsibilities as assigned to meet business needs including delivery preparation, direct deliveries, and sales
What You'll Bring
At least 1 year of customer service experienceProactive team member and ability to develop collaborative relationshipsHighly organized and excellent written and verbal communication skillsProficient with Microsoft Office Suite and CRM tools (Salesforce preferred)Ability to work evening hours, weekends, and holidays in a retail environmentMust maintain a valid Class 5, G or G2 driver’s license for Canada