Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description:
This is an evergreen posting used to build a talent pipeline for future Shelter Worker vacancies. Applications are reviewed on an ongoing basis, and qualified candidates may be contacted as positions
become available.
Why Work at Richmond House Shelter Community Residential Facility
Richmond House is a well-established emergency shelter Community Residential Facility in Richmond, known for its commitment to offer safety, dignity, and compassionate care for individuals utilizing their services reintegration, accountability, and respect. The team plays a critical role in supporting individuals in crises and being a transforming influence in our community. transition back into the community, working closely with the Correctional Service of Canada and community partners. Staff are part of a mission driven team that treats every client with respect, recognizing their individual experiences and strengths, while providing stability during times of crisis.
Working at an emergency shelter like Richmond House allows team members to contribute to a space where people, in vulnerable situations, feel protected, heard, and valued. Shelter workers also gain purpose through service, teamwork, and the chance to help clients move toward greater stability and hope. All while gaining valuable work and life experience.
Position Purpose
Shelter workers support the safe, respectful, and effective operation of the shelter by monitoring guest activities, setting boundaries based on program policies, maintaining facility safety, and providing practical and compassionate support to individuals experiencing homelessness. The role upholds The Salvation Army’s mission, policies, and safety standards while contributing to a positive, structured, and supportive shelter environment.
Key Responsibilities
Guest Safety & Shelter Operations
Monitor guest activity and maintain shelter policies and restrictions
Conduct bed checks and safety rounds
Maintain cleanliness, order, and safety of the shelter and grounds
Inspect neighboring properties and safely remove paraphernalia in accordance with the Good Neighbour Policy
Documentation & Compliance
Complete basic intake, orientation, and required paperwork
Maintain accurate logbooks and incident reports
Safeguard confidential guest information at all times.
Guest Support & Engagement
Provide practical, personal, and moral support to guests
Work to support guest case plans and goals
Prepare and serve breakfast, manage coffee bar, and provide simple meals
Engage guests in appropriate activities (e.g., games, crafts, sports)
Collaboration & Professional Conduct
Liaise with external agencies and referral partners as required
Attend staff meetings, training, and workshops as directed
Foster a positive, respectful, and team-oriented work environment
Perform general administrative and reception duties as needed
Education & Experience
Education & Certifications
Post-secondary education in Social Services or a related field, or equivalent experience
First Aid and CPR certification
Training in crisis intervention, conflict resolution, and mediation
Vulnerability Assessment Tool (VAT) training.
Experience
Minimum one year experience working with individuals experiencing homelessness
Knowledge of homelessness, mental health, addiction, and concurrent disorders
Additional Requirements
Criminal Record Check (Criminal Records Review Program)
Intermediate computer skills
Ability to work independently, manage multiple priorities, and meet deadlines
Strong commitment to confidentiality, cultural sensitivity, and respectful practice.
Health & Safety
The target hiring range for this position is $24.70 to $24.95 with a maximum of $25.20.
Compensation:
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.