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Roots

Sales Associate

Vancouver, BC, Canada

Within 25 km of Richmond · About 12.5 km from the city centre

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Job details

Posted: Sep 17, 2026

Original job description

NATURE & SCOPE

Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to provide exceptional service to customers and build relationships with them. The goal is to develop customers for life.

WHAT WE’RE LOOKING FOR?
To be successful, you’ll need to possess:

Retail experience preferably in apparel.
Demonstrated ability to develop relationships with customers.
Experience with understanding retail operation concepts such as maintaining to store standards, cash handling, and merchandise presentation.
Self-starter and uses good judgment in all situations.
Excellent presentation skills in a retail environment.
Upbeat, optimistic, passionate and friendly.
Ability to understand the needs of the customer
Ability to build buy-in to an idea, a decision, an action, a product, or a service.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company’s future by:

Display a “customer comes first” attitude. Ensuring that customer loyalty is built and maintained.
Resolving customer issues effectively at store level in a timely and positive manner.
Be a team player and contribute to the stores’ success.
Perform POS (point of sales transactions) and merchandising tasks, such as receiving shipment, replenishment, price markdowns, fitting room upkeep.
Keep current on our product and service updates.
Ensure store is visually appealing contributing to company standards through product presentation, replenishment, store housekeeping, store maintenance and visual displays.
Adhere to all Loss Prevention policies as per guidelines and policies.

WHY JOIN ROOTS?
Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to ‘spread their roots’

SOUND LIKE YOU? APPLY NOW!

We’d like to thank everyone who applies, but we can only contact applicants who are most qualified.

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More about this job

Responsibilities

The Sales Associate is responsible for providing exceptional customer service and building long-term customer relationships. They also perform daily store operations including POS transactions, merchandising, and maintaining store standards.

Requirements

Candidates should have previous retail experience, preferably in apparel, and a demonstrated ability to build customer relationships. Strong interpersonal skills, a positive attitude, and the ability to handle retail operational tasks are required.

Skills

Customer Service
Relationship Building
Retail Operations
Cash Handling
Merchandise Presentation
Point Of Sales
Loss Prevention
Communication
Teamwork
Product Knowledge

Visa sponsorship

Not detected in the job text

Keywords

Retail
Apparel
Customer Loyalty
POS
Merchandising
Replenishment
Loss Prevention
Store Maintenance
Visual Displays
Sales
Customer Service

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