Company Description Hospitality Designs, established in 1993, specializes in the design, development, manufacturing, and sales of durable, high-quality case goods and upholstered furniture for the hospitality industry. The company is a full FF&E provider, supplying hotel furniture, lighting, carpets, bedspreads, and chairs worldwide using high-grade materials at competitive prices. Hospitality Designs partners closely with purchasing companies, design firms, and hotel brands such as Choice, Hilton, Sheraton, Best Western, and Marriott. Its custom furniture solutions are tailored to the needs of design professionals, hotel owners, and operators, and have been shipped to global destinations including Russia, Eastern Europe, the Caribbean, and South America.
Role Description The Sales Account Manager is a full-time, on-site role based in Richmond, BC, responsible for managing and growing a portfolio of hospitality industry clients. The role involves developing and nurturing customer relationships, identifying new sales opportunities, and presenting tailored FF&E solutions that align with client design and budget requirements. Day-to-day tasks include responding to inquiries, preparing quotations and proposals, negotiating terms, and coordinating with internal teams on production and delivery timelines to ensure customer satisfaction. The Sales Account Manager will track sales performance, maintain accurate account records, and provide regular updates on pipeline activity and market trends. This position requires active participation in client meetings, industry events, and occasional site visits to strengthen relationships and support long-term business growth.
Qualifications
- Customer Satisfaction and Customer Service skills to ensure a positive client experience throughout the sales cycle.
- Account Management experience to handle multiple client accounts, maintain long-term relationships, and oversee repeat business.
- Lead Generation and prospecting skills to identify new opportunities, build a sales pipeline, and develop new client relationships.
- Strong Communication skills, both written and verbal, to present solutions, negotiate contracts, and collaborate with internal teams.
- Experience in B2B sales, preferably in furniture, hospitality, FF&E, or related industries. Candidates with strong sales experience outside of the industry will be considered.
- Ability to work on-site in Richmond, BC, and engage directly with clients and internal stakeholders.
- Proficiency with CRM tools and basic office software (e.g., MS Office or equivalent) for managing accounts and reporting.
- Organizational and time-management abilities to prioritize tasks and meet deadlines in a fast-paced environment.
- Post-secondary education in Business, Marketing, or a related field is an asset.
