Company Description Shoppers Drug Mart has been meeting Canadians’ health care needs for over 50 years, growing from a single pharmacy in Toronto to more than 1,200 stores nationwide. The organization is built on professional expertise, personal service, and a strong commitment to customer satisfaction. Team members play a key role in delivering trusted health and wellness services to communities across Canada. Shoppers Drug Mart values individuals who understand that success is achieved one customer at a time and who are dedicated to providing caring, reliable support.
Role Description The Pharmacy Assistant role is a part-time, on-site position located in North Vancouver, BC. The Pharmacy Assistant supports the pharmacy team by preparing and processing prescriptions under the supervision of licensed professionals, maintaining accurate patient and medication records, and assisting with third-party billing. This role includes managing inventory, stocking shelves, and ensuring that medications and supplies are organized and available. The Pharmacy Assistant interacts with customers in person and by phone, providing responsive service, answering basic inquiries, and directing clinical questions to the pharmacist. The role also involves following pharmacy policies, confidentiality standards, and safety procedures to support efficient and compliant operations.
Qualifications
- Ability to assist with prescription preparation and processing, following pharmacy procedures and regulatory requirements.
- Strong customer service skills, with a focus on respectful, clear communication and a helpful, patient-centered approach.
- Professional phone etiquette and comfort handling inquiries, refill requests, and appointment coordination.
- Experience or aptitude in pharmacy operations, including working within a pharmacy environment and supporting the pharmacy team.
- Skills in inventory management, including stocking, tracking, and rotating medications and supplies.
- Attention to detail, accuracy in data entry, and ability to follow written and verbal instructions.
- Basic computer proficiency and ability to learn pharmacy software systems.
- Relevant education or training in pharmacy assistance or health care support is an asset; prior experience in a retail or health care setting is beneficial.
- Ability to stand for extended periods, perform light lifting, and work flexible part-time hours, including evenings and weekends as needed.
