Open jobs near Richmond

Within 25 km of Richmond

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Member Service Representative (sales & service)
Fitness World Canada
Richmond, BC

Fitness World Canada

Member Service Representative (sales & service)

Burnaby, BC, Canada

Full-time

Within 25 km of Richmond · About 15.2 km from the city centre

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Job details

Job type: Full-time
Posted: Aug 4, 2026

Original job description

Burnaby, BC

Sales

Full-time

Jun 05, 2026

Hourly: $18.25

We’ve been alerted to fraudulent emails, phone calls and offer letters impersonating Fitness World and targeting job candidates.

Please Note

Fitness World does not offer remote roles - all recruitment is conducted in person.
We will contact applicants directly regarding their application.
We never request sensitive information (e.g., SIN, banking details) before an in-person interview.

If you receive a suspicious message claiming to be from Fitness World, do not respond or share any personal information.

Job Summary: As a Member Service Representative with Fitness World, you are part of a fun and likeminded community dedicated to providing a health and fitness space for everyone! In this hybrid sales and service position, you:

Ensure a best-in-class fitness experience for members by demonstrating the high value low-cost model Fitness World offers.
Create a friendly, helpful and positive member experience for members, while performing various member management tasks.
Engage with the community, members and social media to source new leads, generate referrals, and generate club revenue.
Contribute to the Fitness World culture and reflect our core values: fun, passionate, inclusive and teamwork.

Our Perks

A combination of base and commission pay that rewards you for your effort
Group benefits (dental, extended health & travel)
Complimentary Membership for You and One Other
Discounted personal training, supplements and retail clothing
Develop a career path and highly transferable skills

Our Values

Passionate: We put our all into everything we do & empower each other to be our best selves every day.
Inclusive: We welcome everyone to be part of our world & pride ourselves in being a community for all.
Fun: We laugh, smile, & enthusiastically have a good time, all the time.
Community: We work, sweat & give back together, creating connected communities inside & out.

Growth Opportunities: Fitness World is more than a job, it’s a pathway to a career. Our most successful managers and personal trainers began their career as a Member Service Representative. Team members that bring our core values to life and demonstrate the competencies to be successful in these positions are provided the personal and professional development to elevate their careers.

About Fitness World: Fitness World Canada opened our doors in August 2020, establishing ourselves as a health, fitness and wellness community for everyone! Our high value low-cost health communities are making a difference for all fitness enthusiasts, no matter their goal. Fitness World has been a community trademark since 1959. While it’s changed hands over the years, we continue to provide best in class health and fitness facilities and services.

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More about this job

Responsibilities

The role involves providing a high-quality fitness experience for members through a hybrid of sales and service tasks. Responsibilities include managing members, sourcing new leads via social media and community engagement, and generating club revenue.

Requirements

Candidates should be able to reflect core values of passion, inclusivity, and teamwork. The role is entry-level and requires the ability to perform member management and sales tasks in a physical club environment.

Skills

Sales
Customer Service
Lead Generation
Member Management
Social Media Engagement
Referral Generation
Revenue Generation
Interpersonal Communication

Benefits

Commission pay
Dental insurance
Extended health insurance
Travel insurance
Complimentary membership for employee and one other
Discounted personal training
Discounted supplements
Discounted retail clothing

Visa sponsorship

Not detected in the job text

Keywords

Fitness
Wellness
Member Services
Lead Generation
Club Revenue
High Value Low-Cost Model
Customer Experience
Health and Fitness
Sales Commission

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