Job Summary
BC Financial Services Authority (BCFSA) helps to protect British Columbians during the biggest financial decisions in their lives. We regulate B.C. ’s financial services sector, including credit unions, real estate licensees, registered pension plans, insurance and trust companies and mortgage brokers. Through modern, effective and efficient oversight, BCFSA protects consumers by impartially setting and enforcing standards across the entire sector ensuring the prosperity of the province.
BCFSA is an equal opportunity employer and welcomes applications from all groups. This includes Indigenous Peoples, women, visible minorities, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who may contribute to diversity at BCFSA.
We recognize unique styles, perspectives, beliefs, and creativity that support a diverse, respectful, inclusive and collaborative work environment. To achieve this, we are committed to:
- Hiring team members who represent the population we serve;
- Removing barriers that may prevent equitable employment; and
- Supporting respectful work environments where everyone feels included and able to produce excellent results.
BCFSA is proud to be selected as one of BC's Top Employers (2025) in recognition of our competitive compensation, work-life balance, and progressive programs.
WHAT WE OFFER:
When you join us, you become part of a high-performing team. Here, each Team Member can bring their unique talent to make outstanding contributions as we work towards the common goal of protecting British Columbians during the most important financial transactions in their lives. We offer:
- Healthy living and work-life balance
- Comprehensive health and wellness benefits plan
- Opportunities for personal and professional development
- A challenging and engaging team environment
- Defined benefits pension plan
- Our team members enjoy the flexibility of a hybrid work model. They can choose every day where they want to work to be the most effective, from the comfort of their home to our beautiful office in downtown Vancouver. (Eligibility may vary, depending on position).
SUMMARY
The Legal Operations Manager provides operational, administrative, and project support to the Legal department. This role is responsible for managing departmental processes, supporting Vice President, Legal and Legal Team, ensuring the Legal function operates efficiently, effectively, and at scale. This role oversees legal department operations, financial management, technology enablement, vendor relationships, reporting, and strategic initiatives.
The Legal Operations Manager drives continuous improvement through process optimization, resource planning, data-driven decision-making, and cross-functional collaboration.
ACCOUNTABILITIES
- Leads the strategic planning, delivery, and continuous improvement of Legal Operations programs, frameworks, and initiatives to enhance departmental effectiveness and support organizational objectives.
- Manages and supports day-to-day operations of the Legal department, ensuring effective administration of workflows, resources, and operational priorities.
- Analyzes existing business processes, workflows, and operating practices; designs and implements solutions to improve efficiency, effectiveness, and stakeholder experience.
- Lead and coordinates cross-functional projects and strategic initiatives, ensuring effective stakeholder engagement, project execution, and change management.
- Identifies and manages operational risks and improvement opportunities affecting legal operations, recommending and implementing mitigation and enhancement strategies.
- Promotes a high-performing and collaborative team environment through effective communication, engagement initiatives, knowledge sharing, and team coordination.
JOB REQUIREMENTS
- Experience supervising legal support staff.
- Understanding of legal terminology, legal processes and common legal documents related to administrative and regulatory law.
- Legal research skills.
- Strong written and verbal communications skills.
- Proficient in Microsoft Office Suite (Outlook, Word, Excel).
RELATED EXPERIENCE
- 5+ years of progressive experience in Legal Operations, Business Operations, Program Management, Project Management, or a related function.
- Experience supporting an in-house Legal department is preferred.
- Experience managing budgets, vendors, and operational programs.
- Demonstrated success leading cross-functional initiatives and implementing new systems or processes.
EDUCATION
- Bachelor's degree in Business Administration, Law, Public Administration, Finance, or a related discipline.
- Project Management, Legal Operations, or Change Management certifications are considered assets.
PROVISOS
Candidates must be eligible to work in Canada and living in British Columbia or intent to settle in the province.
Internal candidates are kindly requested to use their BCFSA email address when applying for this position. This will help us identify and streamline the internal application process.
Hiring Process Accommodation
BCFSA wants to ensure every job applicant is treated fairly and with respect and encourages applications from all candidates, including those with diverse abilities. We welcome you to inform us confidentially if you may require any special support in the application process, including disability accommodation, in order to participate fully in our recruitment experience. Email us at careers@bcfsa.ca to notify us of any needs related to your job application.
