Dueck Auto Group is seeking a Lease Administration & Retention Assistant to join our Lease Department at Dueck on Marine. This position plays an important role in supporting our lease administration, customer retention, and day-to-day lease operations. The ideal candidate is organized, detail-oriented, customer-focused, and comfortable working in a fast-paced automotive environment. This is a great opportunity for someone who enjoys working with customers, numbers, computer systems, and a variety of dealership departments.
About Us
Founded in Vancouver in 1926, Dueck Auto Group is a family-owned company committed to exceptional quality and customer service. Guided by our founding principles of Selection, Value and Trust, we operate four Greater Vancouver dealerships: Dueck on Marine, Dueck Downtown, Dueck Richmond, and Dueck ISUZU, with more than 400 employees.
Careers with Dueck Offer:
- Inclusive and supportive company culture and safe work environment
- Highly competitive compensation plans based on experience and performance
- Extended Health and Dental Plan benefits
- Continuous training & professional development with advancement opportunities
- Opportunities to give back to the community by participating in charitable events
- Educational Assistance Program for continuous learning and development
Key Responsibilities:
- Review upcoming lease maturities and identify retention opportunities.
- Prepare and send lease renewal and retention communications.
- Maintain AutoAlert (CRM) and update customer opportunities.
- Work with four dealership locations to collect required documentation for lease approvals.
- Provide professional and responsive customer service throughout the lease process.
- Process lease payouts, terminations, cheque requests, and related documentation.
- Maintain accurate lease files, activity sheets, gross sheets, and payout templates
- Coordinate General Motors Financial and in-house lease returns and buy-ins
- Coordinate auction vehicle pickups.
- Manage inter-office buyouts and required documentation.
- Support the Lease Department with day-to-day administrative requirements and special projects.
Skills & Qualifications
- Previous lease/business office administration experience within the automotive industry is required (1-2 years)
- Strong customer service and communication skills.
- Excellent organizational skills and attention to detail.
- Strong computer skills, including Microsoft Excel, Word, Outlook, and the ability to learn dealership systems.
- Comfortable working with spreadsheets, reports, and data.
- Ability to prioritize and manage multiple tasks in a busy environment.
- Strong follow-through and problem-solving skills.
- Ability to work independently while working closely with sales, management, accounting, and other dealership locations.
- Professional, dependable, and team-oriented
Logistical Requirements
This is a full-time position Monday to Friday from 8:30 am to 5:00 pm with 30 minutes for lunch. On occasion, you may be required to work extended hours in order to meet deadlines based on the needs of the business.
Join our Team
There is no time like the present! We encourage all qualified candidates to apply by submitting a cover letter and resume. We thank you in advance for your application. Only those considered for the position will be contacted for an interview.
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