Pay Range: $38.00 – $48.00/hour (based on experience, specialty skills, and leadership role)
Work Hours: Monday to Friday, 7:30 AM – 4:30 PM. On-call and after-hours work may be required.
Reports To: Project Manager or Operations Manager
Primary Job Function
The Journeyman Plumber is responsible for executing and leading plumbing installations, maintenance, and repairs in residential and light commercial settings. This role involves interpreting mechanical drawings, ensuring compliance with the BC Plumbing Code, and maintaining high standards for quality, customer service, and safety.
You will manage your workflow and documentation using ServiceTitan, ensure timely job completion, and play a key role in mentoring apprentices and maintaining project profitability.
Key Responsibilities
- Install, test, and repair water supply, drainage, and hydronic systems
- Interpret blueprints, drawings, and job specifications
- Rough-in and finish plumbing for new builds and renovations
- Perform system diagnostics and implement repairs
- Quote service repairs using ServiceTitan’s pricebook
- Maintain clear, thorough records in ServiceTitan, including photos, materials used, and time tracking
- Support site safety and WorkSafeBC compliance
- Mentor apprentices and provide on-site guidance and coaching
- Participate in toolbox meetings and contribute to process improvements
- Ensure job site is clean, organized, and professionally presented
Required Qualifications & Attributes
- Red Seal Plumbing Certification or equivalent Journeyperson status in BC
- Minimum 3–5 years of field experience in residential/light commercial plumbing
- Knowledge of BC Building and Plumbing Codes
- Experience with hydronic heating systems and pressure/flow diagnostics
- Valid Class 5 BC Driver’s License
- Comfortable using ServiceTitan or other field service management software
- Strong problem-solving skills and ability to work independently
- Excellent communication and customer service skills
- Positive attitude and commitment to professional development
- Willingness to mentor apprentices and contribute to team success
Performance Indicators & KPIs
To track your development and success in the role, the following metrics will be monitored
Field KPIs
- Job completion rate within estimated time and scope
- Documentation accuracy in ServiceTitan (target: 100%)
- Revenue per job/technician day (tracked monthly)
- Quality of work based on supervisor audits and client feedback
- Callback rate: Target <2%
- Job site safety score and participation in toolbox talks
Leadership KPIs
- Active mentorship and development of assigned apprentices
- Contribution to project profitability and material efficiency
- Engagement in team meetings and feedback loops
- Customer satisfaction ratings from follow-up surveys
