Is this you?
You are a self-motivated individual who can provide exceptional customer service. You enjoy being a key member of the business team and can help develop the strategies and tactics needed to achieve high revenue growth.
The Challenge:
This position is NOT just for anyone
The Fuel Advisor will provide services for new and existing customers to grow our retail and commercial fuel sales. You are responsible for using knowledge and experience to resolve customer issues. You will work closely with our customers to assist them in achieving their goals. You must be self-motivated and work independently.
The travel requirement for this role is up to 80%.
Whom you are working with:
Primarily you work alongside the Sales team. However, you will work with every department in AFD on a regular basis, and of course your customers.
What you offer us:
- A people-focused mentality because you are working with many different individuals
- Ability to independently manage multiple projects with competing priorities and deadlines
- A utility player who can flex and expand to what the position requires every day
What you DON’T offer:
- Analysis paralysis – not able to make decisions or move forward with all information
- Needing constant direction and supervision
What we offer you:
- A family-owned business where the owner not just knows your name but is active in getting to know you
- Beautiful office because our working environment is important
- A company is filled with great people, and hopefully YOU because life is too short not to be around great people every day
- Great health and insurance benefits – medical, dental, vision, life insurance, disability, AD&D – because we believe in taking care of yourself
- We care about you as a person too, and so provide great work/life benefits:
- Discount on fuel – because fuel is what we do!
- Educational assistance – we want you to keep learning
- Career pathing – we believe in helping you can grow in ways important to you
- Paid orientation & training – we will set you up for success
- Service awards – recognizing your hard work every day is important, and these awards are important for everyone to recognize excellence
- EFAP program – we care about your whole self because that is what you bring to work every day
- Five Personal Days- To be used for sick days or personal appointments because taking care of you / family is most important job in your life.
- Referral rewards – bringing in other great people makes sense, and you should be rewarded well!
- Business casual dress code – professionalism and jeans co-exist. Be comfortable, be yourself because that is when you will bring your best
What you will do day-to-day:
- Focus on acquiring new commercial and retail accounts
- Evaluate customer’s needs
- Visit current and potential customers to promote AFD as their sole provider of fuel and lubricants
- Track all sales calls on approved tracking sheets
- Work with the Sales Manager and Business Development Manager to develop Dealer offerings and marketing materials.
- Complete ROI analysis and determine product feasibility based on Company return models.
- Promote the Mission, Vision, and Values of the organization both internally and externally, as well as oversee the adherence to Mission, Vision, and Values
- Represent AFD in a positive professional manner working with the customer to help identify/analyze and resolve possible issues; recommend solutions
- Work with Credit department to insure all customer accounts are paid as per their agreements
- Attend conferences and trade shows as required
- Maintain knowledge on current industry trends
- Identify potential areas of technology improvement and cost saving measures.
- Coordinate the introduction of new products
- Coordinate customer complaint response and technical support
- Provide input to the marketing, sales, and business teams on product quality, performance, and competitive issues as outlined by our customers
- Collect and analyze data to understand market needs
- Responsible for assisting with the development of specific market segment growth programs
- Understand and analyze Branch Financial statements to remain efficient and cost effective.
- Create recognition as AFD’s Fuel solutions industry expert
- Make presentations to AFD Managers and Executives as required
- Other related duties as required or assigned.
What you need to succeed:
- 5+ years’ experience in a sales or customer service role
- Post-Secondary Degree in Business Management preferred
- High School Diploma or GED required
Highly Valued Additional Experience/Skills/Education:
- Experience in transportation, fuel or oil and gas industry considered an asset.
- Knowledge of business organization and practices
- Advanced knowledge of MS Office, Excel, PowerPoint, Adobe, and e-mail required
- Professional written and verbal communication skills
SUPERVISORY RESPONSIBILITY
N/A
DECISION MAKING
N/A
WORK ENVIRONMENT & PHYSICAL DEMANDS
While performing the duties of this job, the employee regularly works in an office/field setting. There may be a need to attend to situations on work sites.
While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms. Exposure to noise, dust, odors, fumes, and oils may occur. The employee is frequently required to stand, talk, and listen.
POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Some overtime and after hours’ work may be required.
TRAVEL Travel to various worksites and customer premises will be required. Travel expectations up to 75%
FINANCIAL AND MEASURMENT DATA
Sales Forecasting
KEY WORKING RELATIONSHIPS
Customers, Sales team, Area Managers
PROBLEM SOLVING (technical)
Dealing with technical issues that may arise and able to defend the brand
PROBLEM SOLVING (interpersonal)
Dealing with hostile customers and vendors
*Duties, responsibilities, and activities may change at any time with or without notice.