Jobs in Richmond

Newest first

Within 25 km of Richmond

Added 2 months ago
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Trinity Western University

Front Desk Assistant, Service Hub

Richmond, BC, Canada

Within 25 km of Richmond · About 2.9 km from the city centre

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Job details

Posted: Aug 31, 2026

Original job description

Position Purpose and Summary

The Front Desk Assistant, Service Hub – TWU Richmond campus serves as a central access point for university services at TWU. This role provides front line support by answering some basic questions through phone, email, ticketing systems, chat, and in person interactions at the front desk.

The role provides frontline service at the Richmond campus while actively contributing to centralized Service Hub functions, including resolving Tier 1 service requests through the online ticketing system, supporting shared service queues, and providing phone coverage as needed. Working under the guidance of the service hub staff, the Attendant helps maintain a welcoming, responsive, and professional front desk experience.

Key Areas of Accountability

Serve as the primary Service Hub representative at TWU Richmond
Welcome students, faculty, staff, and guests in a manner reflective of TWU’s culture and mission
Respond to walk-ins, switchboard calls, general inquiries in person, by phone, and online while upholding SLAs
Maintain professional presence and service consistency aligned with Service Hub Standards

Key Interactions

Reports: Not Applicable

Reports to: Customer Service Manager, Service Hub

Job Standards and Requirements

Knowledge and Skills:

Excellent communication both in person, written and over the over the phone (In English)
Able to problem solve
Detail-Oriented, strong organizational skills
Self -starter, able to work independently
Administrative experience or call center experience would be considered an asset.

Apply on workforcenow.adp.com About employer

More about this job

Responsibilities

The Front Desk Assistant serves as the primary representative at the TWU Richmond campus, providing frontline support via phone, email, chat, and in-person interactions. They are responsible for resolving Tier 1 service requests and maintaining a welcoming, professional environment for students, faculty, and guests.

Requirements

Candidates should possess excellent communication skills, strong organizational abilities, and the capacity to work independently. Previous administrative or call center experience is considered an asset for this role.

Skills

Communication
Problem solving
Organizational skills
Customer service
Administrative support
Ticketing systems
Phone etiquette
Attention to detail

Visa sponsorship

Not detected in the job text

Keywords

Front Desk
Service Hub
Customer Service
Administrative
Ticketing System
Switchboard
SLA
Higher Education
Student Worker
Communication
Problem Solving
Organizational Skills
Call Center

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