Jobs in Richmond

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Within 25 km of Richmond

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Quest Global

Engineer - Software Support Python

Vancouver, BC, Canada

$80,000 to $120,000 CAD / year · Full-time

Within 25 km of Richmond · About 12.5 km from the city centre

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Job details

Pay: $80,000 to $120,000 CAD / year
Job type: Full-time
Apply by: Dec 3, 2026
Experience: B.Tech. graduate with 6 months - 2 Years of experience in a 24*7 Software Support role.
Posted: Nov 3, 2026

Original job description

What You will Do:

Responsible for efficiently handling and resolving technical issues which have been passed on by L2.
Ensure timely and effective action as per decided work flow basis priority and severity for each ticket.
Should ensure maximum issues are resolved without L4/R&D involvement.
Should ensure adherence to committed SLA's for each reported issue.
Should follow ticketing SOP's and ensure tickets are being generated for R&D with all relevant technical details captured for every issue.
Should follow internal escalation matrix basis severity and resolution time.
Should ensure all relevant site-specific technical documentation as well documentation regarding new product lines/or features are accurately captured from R&D and shared with Client Service team.
Should support CSM's in developing eminently capable and technically competent team of assistant client service managers and service engineers.
Responsible for creating and monitoring software and hardware component wise reliability metrics for each installation.
Should develop framework to predict potential/future failures and ensure requisite preventive measures are taken

What You will bring:

B.Tech. graduate with 6 months - 2 Years of experience in a 24*7 Software Support role.
Experience with Linux/Unix
Experience with SQL
Experience/Strong knowledge of -Java, Python, Shell
Proven domain expertise in intralogistics and warehouse automation systems is mandatory.
Willing to work in rotational shifts.
24x7 may not be required but since engineers are deployed at site, we can expect engineers to do Overtime

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More about this job

Responsibilities

Resolve escalated technical issues according to priority, severity, workflows, and SLAs, while minimizing the need for R&D involvement and following ticketing and escalation procedures. Maintain site-specific and product documentation, support the development of technically capable service teams, and monitor component reliability to predict failures and implement preventive measures.

Requirements

Requires a B.Tech. degree and 6 months to 2 years of experience in 24/7 software support, along with Linux/Unix, SQL, Java, Python, and Shell knowledge. Mandatory requirements include domain expertise in intralogistics and warehouse automation, willingness to work rotational shifts, and flexibility for overtime.

Skills

Linux/Unix
SQL
Java
Python
Shell Scripting
Software Support
Technical Troubleshooting
Ticket Management
SLA Adherence
Escalation Management
Technical Documentation
Reliability Metrics
Failure Prediction
Preventive Maintenance
Intralogistics
Warehouse Automation

Visa sponsorship

Not detected in the job text

Keywords

B.Tech.
Software Support
Linux/Unix
SQL
Java
Python
Shell
Intralogistics
Warehouse Automation
Technical Issue Resolution
L2 Support
L4 Support
R&D
Ticketing
Standard Operating Procedures
Service-Level Agreements
Priority and Severity Management
Escalation Matrix
Technical Documentation
Client Service
Reliability Metrics
Failure Prediction
Preventive Measures
Rotational Shifts
Overtime

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