Position Summary
The electronic engineer is a core interface for customer hardware support from the R&D team. This role independently performs customer design reviews, customer issue debugging, and customer technical consultation, and is able to provide on-site support at customer locations. The role also undertakes part of PCBA/ODM project development.
Key Responsibilities
Common Task
· At least able to handle technical support issues for 1 product categories (cellular/WIFI/GNSS/antenna) of the company.
· Capable of handling customer issues and providing technical support for 1-3 countries within a region (NA).
· Provide on-site technical support to customers.
Customer Support
Customer Design Review
· Independently review customer schematics and PCB layouts and issue formal Customer Hardware Design Review Reports.
· Provide executable corrective actions for high-risk items and drive closure with customers.
· Coordinate with internal RF for joint reviews.
· Support customer design-in, technical workshops, and training.
Customer Issue Debug
· Handle common issues: no boot, power drop, reset abnormality, USB enumeration failure, communication errors, SIM not detected, audio noise, EMC failure, overheating, etc.
· Produce root cause analysis, temporary measures, long-term measures, and analysis/FA reports.
· Coordinate internal resources and drive issue closure.
Customer Technical Consultation
· Act as the main customer hardware technical interface and independently answer complex questions.
· Support customer training, reference design explanation, and hardware design guideline communication.
· Identify customer requirements and convert them into internal requirements or assessment tasks.
PCBA/ODM Project Development
· Participate schematic design, PCB layout review, BOM, and test plans.
· Debug prototypes and support pilot production and mass production introduction.
· Collaborate with project, software, RF, test, and quality teams to ensure hardware delivery.
Qualifications
· Bachelor’s degree or above in Electronics Engineering, Communications, Automation, or a related field.
· 1–3 years of hardware development or customer support experience.
· Ability to independently handle customer hardware issues and coordinate cross-functional teams.
· Familiarity with Quectel module hardware design is preferred.
· Capable of on-site customer support and willing to travel.
· Fluent English; Chinese is a plus.
