Customer Success Specialist
Position Type: Full-time Permanent
At Portable Electric, we believe in Clean, Quiet power. Off-Grid.
WHO WE ARE AT PORTABLE ELECTRIC
Portable Electric is an exciting clean technology company that is in scale-up mode. Our vision is to bring “Clean, Quiet Power. Off Grid.” by delivering leading intelligent clean portable power solutions. We are expanding quickly into the fast-growing market of EV charging so that we can provide the world with zero-pollution and zero-noise electric power options which are reliable, fast-charging and portable.
Portable Electric has a growing eco-system of customers and strategic partners in the US, UK, and Europe. We have over 850 portable units in the field available in 14 countries to date. Through our trademarked Voltstack® and related products, Portable Electric has earned a strong global brand as a pioneer in portable and renewable power systems. Portable Electric has an innovative go-to-market approach and leasing options and is en route to becoming a global leader in mobile power-as-a-service.
Portable Electric designs, engineers and manufactures at its headquarters in Vancouver, BC. The organization is growing and we are proud to invest in our world-class team.
OUR VALUES
Our Values are our P.O.W.E.R.
People - No jerks. Respect, inclusivity and collaboration are the core of our relationships. Owners - We are accountable and trustworthy. Winners - We win where we choose to compete. Entrepreneurs - We lead by anticipating customer needs. Revolutionaries - We change the world using creativity and innovation
THE OPPORTUNITY
We are seeking a Customer Success Specialist to build strong relationships with our business customers, drive customer retention, and ensure customers receive maximum value from our products and services. In this role, you will manage a portfolio of customer accounts, support onboarding and product adoption, proactively identify opportunities for account growth, and collaborate with internal teams to deliver an exceptional customer experience.
You will also support pre-sales activities by engaging prospective business customers and identifying opportunities within new and existing accounts. This role is ideal for someone with B2B customer-facing experience who enjoys building long-term customer relationships, solving problems, and contributing to both customer success and business growth in a fast-paced, collaborative environment. Success in this role is measured by customer satisfaction, product adoption, retention, and identifying opportunities for customer growth.
What You’ll Do:
- Manage day-to-day relationships with a portfolio of business customers, serving as their primary point of contact
- Support customer onboarding to ensure a smooth implementation and positive customer experience
- Build trusted relationships with customers by understanding their business needs and helping them achieve successful outcomes
- Proactively monitor customer health, product adoption, and account activity to identify risks, opportunities, and areas for improvement
- Coordinate with internal teams to resolve customer issues and ensure timely follow-up and communication
- Conduct regular customer check-ins and provide product updates, best practices, and insights that demonstrate ongoing value
- Identify opportunities for account expansion, additional product adoption, and customer growth, partnering with Sales where appropriate
- Support outbound business development by proactively engaging targeted greenfield accounts
- Assist customers throughout both the sales and post-sales journey to maximize product adoption and long-term success
- Maintain accurate customer information and activities within the CRM system
- Contribute to the continuous improvement of customer success processes, tools, and documentation
Who You Are:
- 2+ years of experience supporting B2B customers in Customer Success, Account Management, Client Success, Sales Support, Account Coordination, or a similar customer-facing role
- Experience building long-term relationships with business customers and managing multiple customer accounts
- Strong verbal and written communication skills with the ability to build credibility and rapport with customers
- Customer-focused, proactive, and solution-oriented with a genuine desire to help customers succeed
- Comfortable identifying customer needs, managing competing priorities, and driving issues through to resolution
- Highly organized with strong attention to detail and excellent follow-through
- Collaborative and able to work cross-functionally with Sales, Product, Operations, and Technical teams
- Comfortable learning technical products and communicating product value to business customers
Nice to Haves:
- Experience working in a B2B technology, manufacturing, or renewable energy environment
- Experience supporting customer onboarding, implementation, or customer adoption initiatives
- Experience identifying expansion, renewal, or upsell opportunities within existing customer accounts
- Familiarity with CRM platforms such as Salesforce or HubSpot
- Experience using customer health metrics, reporting, or customer success analytics
- Experience supporting both pre-sales and post-sales customer activities
Compensation and Other Perks:
- Salary: CAD $65,000 - 90,000 per year (Actual compensation will depend on experience)
HOW YOU CAN START YOUR JOURNEY WITH US:
Let’s make the world more sustainable together! Apply now!
We thank all applicants, but only those selected for further consideration will be contacted. Be sure to check our careers page to stay informed about all job opportunities at Portable Electric!
