Jobs in Richmond

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Within 25 km of Richmond

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Roylo Partners

Customer Relationship Management Specialist

Vancouver, BC, Canada

Full-time

Within 25 km of Richmond · About 12.5 km from the city centre

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Job details

Job type: Full-time
Apply by: Dec 12, 2026
Posted: Nov 12, 2026

Original job description

Customer Relationship Management Specialist

Strong customer relationships are built through consistent communication, thoughtful follow-ups, and an understanding of what people need. We’re hiring a Customer Relationship Management Specialist in Vancouver, BC to help maintain customer information, support relationship-building activities, and ensure every interaction is handled with care and professionalism. This role is suited to someone who enjoys working with people, managing information, and keeping communication organized.

The Role

Maintain accurate customer profiles, contact details, and interaction records within CRM systems.
Monitor customer enquiries, requests, and follow-ups to help ensure nothing is overlooked.
Support the coordination of customer communication and relationship-management activities.
Review customer information and update records when details or circumstances change.
Prepare reports and summaries to help track customer activity and engagement.
Work with sales, marketing, and customer support teams to share relevant information.
Identify opportunities to improve record-keeping, communication processes, and customer engagement.
Assist with CRM data quality checks and general system administration.

What You’ll Bring

Strong written and verbal communication skills.
Excellent attention to detail when handling customer information.
Good organizational skills and the ability to manage competing priorities.
Comfortable using computers, spreadsheets, and digital systems.
An interest in customer relationships, data management, and business processes.
Ability to work collaboratively with different departments.
Previous experience with CRM platforms or in customer-facing, administrative, or coordination roles is an asset.

Details

Full-time | On-site | Vancouver, BC

This role offers the opportunity to develop your experience in customer relationship management while working across different teams and helping improve the way customer information and communication are managed.

If you’re detail-oriented, enjoy building professional relationships, and like keeping information accurate and accessible, we’d like to hear from you.

Apply today to be considered for the opportunity.

We are an equal opportunity employer and welcome applications from qualified candidates of all backgrounds.

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More about this job

Responsibilities

Maintain accurate customer profiles and interaction records in CRM systems, monitor enquiries and follow-ups, and coordinate relationship-management communications. Prepare activity reports, share customer information across teams, and support data quality, system administration, and process improvements.

Requirements

Candidates should have strong written and verbal communication, attention to detail, organizational skills, and comfort using computers, spreadsheets, and digital systems. An interest in customer relationships and data management, collaborative ability, and prior CRM, customer-facing, administrative, or coordination experience are valued; prior experience is an asset.

Skills

Written Communication
Verbal Communication
Attention To Detail
Organization
Customer Data Management
CRM Systems
Follow-Up Coordination
Report Preparation
Data Quality Checks
System Administration
Cross-Functional Collaboration
Process Improvement
Spreadsheet Use
Customer Engagement

Visa sponsorship

Not detected in the job text

Keywords

CRM Systems
Customer Profiles
Contact Details
Interaction Records
Customer Enquiries
Follow-Ups
Customer Communication
Relationship Management
Customer Activity
Customer Engagement
Data Management
Data Quality
System Administration
Report Preparation
Spreadsheets
Record-Keeping
Process Improvement
Sales
Marketing
Customer Support

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