Jobs in Richmond

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Within 25 km of Richmond

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Provincial Health Services Authority

Coordinator, Quality Assurance

Vancouver, BC, Canada

Full-time

Within 25 km of Richmond · About 12.5 km from the city centre

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Job details

Job type: Full-time
Apply by: Dec 12, 2026
Posted: Nov 12, 2026

Original job description

Job Summary

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Manager, Laboratory Quality and Process Improvement, the Coordinator is responsible for the coordination and support of activities relating to continuous quality and process improvement. While working on quality-related activities and projects, the Coordinator will access and handle confidential data that relate to audits, performance, competency assessment, critical events follow up and process redesign. The Coordinator is actively involved in planning, development, implementation, conducting and evaluation of diverse projects of varying size and scope, and ongoing related activities, in a complex and changing multidisciplinary environment.

Duties/Accountabilities

Coordinates the execution of quality initiatives within the various components of the laboratory sample path of workflow, ensuring initiatives are completed in an efficient manner that they adhere to protocols, and conform to regulatory and quality system requirements. Includes assisting and conducting audits, following established protocols and reporting results to quality and operations leaders.
Supports, identifies, collects and analyzes relevant information relating to quality improvement, audits, accreditation, competency assessment, critical events/patient safety events follow up, key performance indicators, and other quality monitoring activities.
Assists with the dissemination of information and knowledge related to quality management related initiatives.
In collaboration with quality leaders, operations leaders, and technical leaders, coordinates the implementation of audit findings and recommendations.
Provides assistance to new quality improvement related projects and ongoing activities such as document management and quality monitoring; liaising with external partners, assisting with development of tools and administrative duties.

Qualifications

A level of education, training and experience equivalent to a Bachelor’s degree plus five (5) years recent related experience in medical laboratories, or equivalent work-related experience in medical laboratories.

Demonstrated skills in team-building and facilitation. Proven ability to work collaboratively across functional areas and in a matrix organization to achieve common goals. Knowledge in Quality Management, Performance Improvement, Safety and Accreditation standards. Understanding of and practical skills in project coordination/management.

Strong skills in relevant computer software applications including laboratory information systems, spreadsheet programs, word processing software, accreditation portal software, internet search engines, web content management, websites and navigation. Related experience in conducting literature searches and reviews, best practice reviews, working collaboratively with a wide range of internal and external stakeholder groups. Physical ability to perform the duties of the job.

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More about this job

Responsibilities

Coordinate quality initiatives and improvement projects across laboratory workflows, ensuring they follow established protocols and regulatory and quality system requirements. Support audits, analyze quality and performance information, share quality-related knowledge, and coordinate implementation of audit findings and recommendations.

Requirements

Requires a bachelor’s degree and five years of recent related experience in medical laboratories, or equivalent work-related experience. Candidates should have quality management and accreditation knowledge, project coordination skills, strong collaboration and facilitation abilities, and proficiency with relevant laboratory and office software.

Skills

Quality Management
Process Improvement
Project Coordination
Project Management
Audit Coordination
Accreditation
Performance Improvement
Patient Safety
Competency Assessment
Data Collection and Analysis
Team Building
Facilitation
Stakeholder Collaboration
Laboratory Information Systems
Document Management

Visa sponsorship

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Keywords

Medical Laboratories
Quality Management
Continuous Improvement
Process Improvement
Quality Assurance
Audits
Accreditation
Competency Assessment
Patient Safety
Critical Event Follow-Up
Key Performance Indicators
Quality Monitoring
Project Coordination
Project Management
Regulatory Requirements
Quality Systems
Document Management
Laboratory Information Systems
Spreadsheet Programs
Word Processing Software
Accreditation Portal Software
Literature Searches
Best Practice Reviews
Stakeholder Collaboration
Matrix Organization

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