Your Opportunity at ARC’TERYX:
As the Communications Lead, Guest Services, you will lead the strategy, execution, and continuous evolution of communications across the Guest Services department. You will ensure Guest Services communications are clear, consistent, and globally aligned with our brand guidelines. As a people leader, you will lead and develop a team, fostering a culture of collaboration, accountability, and continuous improvement. Through strong cross-functional partnerships, data-informed decision making, and effective change management, you will strengthen communication effectiveness, enhance the guest experience, and support business growth.
This role is primarily based out of our Vancouver, Great Northern Way office and is open to hybrid remote work.
Meet Your Future Team:
The Arc’teryx Guest Services and After-Sales team offers a service that is authentic, professional, and knowledgeable, striving for human interaction above all else. By doing so, we inspire guest loyalty and support the growth of our brand in our epicenter cities and around the world.
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If you were the Communications Lead, Guest Services now, here are some of the core activities you would be doing:
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Leading and developing a team through clear expectations, regular coaching, performance management, and growth opportunities
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Owning the creation, delivery, and continuous improvement of global Guest Services communications, including guest-facing content, internal communications, and knowledge resources, ensuring a consistent Guest Services voice across regions, channels, and touchpoints.
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Managing and Delivering change communications that support business updates, process changes, product launches, and key initiatives, helping teams understand, adopt, and effectively navigate change.
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Managing high-impact and sensitive communications related to business-critical events, service disruptions, policy changes, and other key initiatives.
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Evaluating the effectiveness of Guest Services communications through data analysis, audits, and frontline feedback, identifying communication gaps and opportunities for improvement, and translating insights into actionable recommendations that strengthen content, resources, and communication practices.
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Building strong cross-functional partnerships to ensure Guest Services communications align with product launches, brand initiatives, operational updates, and evolving business priorities
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Representing Guest Services communications in company-wide initiatives, shaping communication standards, influencing best practices, and strengthening alignment across the organization
Here are some of the things you could be working on in the future:
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Refining communication measurement and analytics capabilities to better understand effectiveness, engagement, and business impact, using insights to drive continuous improvement.
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Establishing communication planning, intake, and prioritization processes that improve visibility, alignment, and communication effectiveness across Guest Services.
Are you our next Communications Lead, Guest Services?
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You have a bachelor's degree in communications, marketing, journalism, or public relations or a related field, or an equivalent level of experience
CompensationThe salary range for this role is: CAD$94,000 - CAD$124,000
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Total Rewards
Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.
We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.
In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:
Equal Opportunity
Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.
Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.
All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.
Leave it Better
We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.
Join us in creating positive change in ourselves, our communities, and the world.
Live it. Get out there - the mountains make us better
Disruptive evolution. In pursuit of better. Always.
Commit. We set bold objectives and see them through.
