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Ritchie Bros.

Collections Account Manager - Bilingual (French/English)

Burnaby, BC, Canada

Full-time

Within 25 km of Richmond · About 15.2 km from the city centre

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Job details

Job type: Full-time
Experience: 5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios
Posted: Aug 14, 2026

Original job description

About Us

RB Global (NYSE: RBA)

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

About The Team

About the team - Corporate

As a global company, our corporate teams support billions of dollars in equipment sales every year.

In joining our corporate services teams, you will be ensuring the business runs smoothly in your respective verticals and supporting the overall business to achieve our core objectives.

Every day your work will make a difference in the way we run our business and in the way customers interact with us.

Job Description

The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts

Responsibilities

Responsible for the early-stage collections on majority commercial and some consumer accounts
Prioritizes collections of accounts within team
Identifies process gaps and recommends solutions for improvements
Problem solves a solution for early defaults and collapses and presents to management
Responsible for reducing the collapse rate
Track and report (excel and qualitative feedback) on work queue results
Controls the negotiation with customers on payment timelines, partial payments, default fees, etc
Responsible for operational issues
Performs other duties as assigned

Qualifications

5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios
Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement
Strong communication skills – listening to customers and understanding their situation
Excellent phone etiquette
Strong written communication through email
Excellent questioning and probing skills

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More about this job

Responsibilities

The role is responsible for collecting outstanding balances on various platforms and resolving outstanding accounts. Key duties include managing early-stage collections for commercial and consumer accounts and reducing collapse rates through effective negotiation.

Requirements

Candidates must have 5 years of collections experience within auto loans, commercial collections, or financial institutions. Strong communication, probing skills, and a self-motivated approach to identifying process gaps are required.

Skills

Collections
Account Management
Commercial Collections
Negotiation
Process Improvement
Phone Etiquette
Written Communication
Problem Solving
Financial Portfolio Management
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

Collections
Account Management
Commercial Assets
Auto Loans
Financial Institutions
Default Fees
Payment Timelines
Ritchie Bros
Commercial Transportation
Asset Management
Bilingual
French
English
Process Improvement
Debt Recovery

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