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Provincial Health Services Authority

Clerk V – CARE Program

Vancouver, BC, Canada

Full-time

Within 25 km of Richmond · About 12.5 km from the city centre

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Job details

Job type: Full-time
Apply by: Dec 5, 2026
Posted: Nov 5, 2026

Original job description

Job Summary

Reporting to the Program Manager and under general supervision of the Nurse Clinician, performs scheduling of patients who are referred to the C.A.R.E. Program Special Services responsible for ensuring that patients are pre-admitted and that documentation has been obtained and completed and provided to the appropriate facilities; assists in the maintenance of program data bases for the C.A.R.E. Program., Special Services Performs various clerical duties such as word processing, photocopying, and mail.

Duties/Accountabilities

Schedules and pre admits patients to Women's Health Centre for therapeutic abortion procedures by obtaining and documenting patient identifying information from physicians’ offices and pre-admits patient.
Liaises with Provider Physician's offices to ensure the appropriate documentation is provided.
Prepares, maintains and files health records of patients we have received care though C.A.R.E. Program Special Services.
Answers inquiries from the public concerning admission policies, fee structures and information about the C.A.R.E. Program, Special Services.
Maintains a system for ordering patient educational brochures, pamphlets, books and/or videos for WHC Programs by orders and storing materials, and by consulting with WHC staff regarding updates and corrections to patient education materials.
Performs filing, typing and telephone duties as required.
Receives appointment cancellations and follow-up as necessary with appropriate parties. Books interpreters as requested.
Assists with collection of data for CARE Program Special Services and participates with other members of Care Program Team in Quality Assurance process. Maintains daily security log by documenting all incoming appointments, staff and phone calls.
Ensures maintenance of a sufficient stock of supplies. Order office supplies and process orders in collaboration with the CARE Program Clerk V.
Performs other related duties as required.

Qualifications

Education, Training and Experience

Completion of Grade 12 and three year’s recent related experience or an equivalent combination of education, training and experience.

Skills And Abilities

Ability to keyboard 45 w.p.m.
Knowledge of medical terminology
Ability to communicate effectively, both verbally and in writing
Ability to deal with others effectively
Physical ability to carry out the duties of the position
Ability to supervise
Ability to organize work
Ability to operate related equipment

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More about this job

Responsibilities

Schedules and pre-admits patients for therapeutic abortion procedures, coordinates required documentation with physician offices and facilities, and maintains patient health records. Supports CARE Program operations through public inquiries, educational material and supply management, interpreter bookings, data collection, quality assurance, and general clerical duties.

Requirements

Requires completion of Grade 12 and three years of recent related experience, or an equivalent combination of education, training, and experience. Candidates must be able to keyboard at 45 words per minute, know medical terminology, communicate effectively, organize work, operate related equipment, and carry out the physical duties of the position.

Skills

Patient Scheduling
Pre-Admission Coordination
Medical Terminology
Health Records Management
Documentation Management
Patient Communication
Physician Office Liaison
Data Collection
Quality Assurance
Word Processing
Typing
Filing
Telephone Communication
Supply Ordering
Organization
Supervision

Visa sponsorship

Not detected in the job text

Keywords

CARE Program
Special Services
Women's Health Centre
Patient Scheduling
Patient Pre-Admission
Therapeutic Abortion Procedures
Medical Terminology
Health Records
Patient Documentation
Physician Offices
Admission Policies
Fee Structures
Patient Education Materials
Interpreter Booking
Data Collection
Quality Assurance
Security Log
Word Processing
Photocopying
Filing
Typing
Telephone Duties
Office Supplies
Keyboarding

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