Care Advocate
North Vancouver Chiropractic | North Vancouver, BC
About Us
North Vancouver Chiropractic is a patient-centered clinic dedicated to providing a welcoming, professional, and supportive experience for individuals and families. We are looking for a friendly, reliable, and organized Care Advocate to join our team and help ensure the smooth daily operation of our clinic.
Position Overview
As a Care Advocate, you will be the first point of contact for our patients and play an important role in creating a positive experience from their first phone call through each visit. The ideal candidate is personable, detail-oriented, proactive, and passionate about providing exceptional customer service in a healthcare environment.
Key Responsibilities
- Welcome patients and provide a warm, professional front-desk experience.
- Manage appointment scheduling, confirmations, cancellations, and follow-ups.
- Answer phone calls, respond to emails, and assist with patient inquiries.
- Process payments, issue receipts, and assist with billing and insurance documentation.
- Maintain accurate patient information and organize electronic files and documentation.
- Support patient communication, appointment reminders, and reactivation campaigns.
- Assist with daily administrative tasks and maintain an organized, professional clinic environment.
- Coordinate with the chiropractor and team to support efficient clinic operations.
- Help patients understand clinic procedures, services, and scheduling options.
- Protect patient confidentiality and follow applicable privacy policies and clinic procedures.
Qualifications
- Previous experience in customer service, reception, administration, or healthcare is an asset.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Comfortable using computers, email, scheduling software, and digital records.
- Professional, dependable, proactive, and able to multitask in a busy environment.
- A positive attitude and genuine interest in helping people.
- Ability to work independently and collaboratively as part of a team.
Experience with Jane App or other healthcare practice management software is an asset.
Compensation
$19–$25 per hour, depending on experience and qualifications.
What We Offer
- A friendly, supportive, and professional work environment.
- The opportunity to contribute to a positive patient experience.
- Training and opportunities to develop healthcare administration skills.
- An opportunity to grow with our chiropractic practice.
How to Apply
Interested candidates are invited to submit their resume and a brief introduction outlining their relevant experience and availability.
Please email your resume to: dr.elmira.dc@gmail.com
Job Type: Full-time or Part-time, depending on availability and clinic needs
Location: North Vancouver, BC
