Company Description Hardwood Giant is a long-standing flooring retailer that began in 1952 as a small store in Mississauga, with a focus on quality flooring, competitive pricing, and strong customer service. The company now serves approximately 40,000 customers per year and continues to grow. Hardwood Giant operates multiple locations across the Greater Toronto Area, including Brampton, Toronto, Mississauga, Burlington, Pickering, and Woodbridge. The organization is actively expanding and opening new locations, offering team members opportunities to grow with the business.
Role Description The Assistant Store Manager is a full-time, on-site role based in Vancouver, BC. This role supports overall store operations, including supervising team members, assisting with scheduling, and ensuring the store is clean, organized, and well-merchandised. The Assistant Store Manager helps drive sales by providing knowledgeable product guidance, delivering excellent in-store customer experiences, and supporting promotional activities. Day-to-day responsibilities include monitoring inventory levels, assisting with visual displays, helping manage cash handling procedures, and ensuring adherence to company policies and retail loss prevention practices. The role also involves coaching staff, resolving customer concerns, and partnering with the Store Manager to meet sales and service targets.
Qualifications
- Customer-focused skills, including Customer Satisfaction and Customer Service, with a commitment to delivering a positive in-store experience.
- Strong Communication abilities to interact effectively with customers, team members, and leadership.
- Store Management experience or supervisory background in a retail environment, with the ability to support daily operations and staff coordination.
- Knowledge of Retail Loss Prevention practices to help safeguard store assets and maintain accurate transactions.
- Previous experience in flooring, home improvement, or related retail sectors is an asset.
- Proven ability to work in a fast-paced environment, prioritize tasks, and solve problems independently and as part of a team.
- Basic proficiency with point-of-sale systems and common office software.
- Availability to work a flexible schedule, including evenings, weekends, and holidays as needed.
