Company Description DelGate Logistics is a leading Canadian third-party logistics provider delivering comprehensive supply chain solutions, including warehousing, order fulfillment, last-mile delivery, and intermodal transportation. With over 200,000 square feet of secure warehousing space across Vancouver, Toronto, Calgary, and Kelowna, DelGate supports efficient inventory management and timely deliveries nationwide. The company leverages advanced inventory management systems, real-time tracking, automation, and data analytics to maximize efficiency, visibility, and accuracy. Sustainability is central to DelGate’s strategy, with electric vehicles, optimized routes, and a goal of carbon-neutral delivery operations by 2035. A team of experienced logistics professionals provides scalable, flexible solutions for e-commerce, manufacturing, and distribution clients to support business growth and enhance customer satisfaction.
Role Description The Operations Manager is a full-time, on-site role based in Vancouver, BC, responsible for overseeing day-to-day logistics operations and ensuring high service standards. This role manages warehouse and fulfillment activities, coordinates transportation and last-mile delivery, and monitors performance metrics to optimize efficiency and cost. The Operations Manager leads and supports operations staff, oversees scheduling and workload planning, and ensures adherence to safety, compliance, and quality procedures. The role also involves collaborating with internal teams and clients to resolve operational issues, improve processes, and implement technology-driven solutions. The Operations Manager contributes to continuous improvement initiatives, supports sustainability goals, and drives operational excellence across the Vancouver facility.
Qualifications
- Strong operations and logistics management skills, including experience in warehousing, order fulfillment, transportation coordination, and inventory control.
- Proficiency with logistics and warehouse management systems, data analytics tools, and technology-enabled process improvement.
- Demonstrated leadership abilities in supervising teams, managing schedules, coaching staff, and fostering a safe, inclusive work environment.
- Excellent organizational, problem-solving, and decision-making skills, with the ability to prioritize, manage multiple tasks, and meet deadlines.
- Effective communication and collaboration skills for working with cross-functional teams and clients, and for handling escalations professionally.
- Experience developing and implementing standard operating procedures, continuous improvement initiatives, and KPI-driven performance management.
- Knowledge of health and safety regulations, compliance standards, and best practices in logistics and supply chain operations.
- Bachelor’s degree or diploma in Supply Chain Management, Business, Operations, or a related field; equivalent experience in logistics operations is also valued.
- Experience in 3PL, e-commerce fulfillment, or distribution environments is an asset, along with familiarity with sustainable logistics practices.
