As a leading wholesale distributor of HVAC and refrigeration equipment, parts, and supplies, the Inside Sales Representative serves as a trusted resource for contractors and industry partners. This role handles counter, phone, and email sales, including product recommendations, quotations, order processing, technical support, and customer problem-solving, while contributing to the overall success of branch operations.
About Us:
Founded in 1963, Olympic International is Western Canada’s leading sales provider of HVAC equipment solutions. Headquartered in North Vancouver, we’ve grown from a manufacturer’s representative to the region’s foremost HVAC solutions provider, serving British Columbia and the Yukon. We specialize in meeting the HVAC equipment needs of building owners, mechanical contractors, engineering, procurement, and construction (EPC) firms. Whether it’s for industrial, commercial, or institutional applications, our extensive HVAC knowledge and technical expertise drive our commitment to excellence.
Key Responsibilities:
Drive Sales Growth:
- Generate competitive quotations for HVAC equipment, parts, and supplies, proactively follow up on opportunities, and close sales to achieve branch revenue goals.
- Identify new business opportunities, develop customer relationships, and help expand the company’s customer base and product lines.
- Promote HVAC products, programs, and solutions that create value for customers and drive profitability.
- Collaborate with technicians, vendors, and internal teams to deliver seamless customer service and sales support.
Build Customer Relationships & Knowledge:
- Build strong, lasting relationships with contractors, technicians, and industry partners by delivering exceptional service and becoming their trusted HVAC resource.
- Provide expert advice and tailored recommendations on HVAC equipment, parts, and supplies to help customers find the right solution for every application.
- Leverage strong product knowledge and industry awareness to identify opportunities, solve challenges, and add value to every customer interaction.
- Proactively communicate order status, lead times, delivery updates, and alternative solutions to keep projects moving and customers informed.
- Manage customer inquiries across phone, email, and counter sales channels, ensuring accurate order processing and timely fulfillment.
- Prepare competitive quotations, pricing, and invoices while staying informed on market trends and product developments.
- Take ownership of customer concerns by resolving order issues, returns, exchanges, and warranty claims quickly and professionally.
- Identify, source, and price HVAC replacement parts and retrofit solutions to support customer service, maintenance, and project requirements.
- Consistently deliver a customer experience that drives loyalty, repeat business, and long-term account growth.
Warehouse & Inventory Management:
- Work closely with inventory and warehouse teams to ensure accurate order fulfillment and customer satisfaction.
- Assist with shipping, receiving, and other branch activities as required.
- Help maintain an organized, safe, and efficient workspace that supports operational excellence.
- Follow company policies and safe material handling practices.
Education, Experience & Qualifications
- Post-secondary education in Business, Marketing, Supply Chain, or a related field, or an equivalent combination of education and 2+ years of inside sales, customer service, or distribution experience.
- Strong understanding of HVAC systems, equipment, and replacement parts, with the ability to confidently discuss technical solutions with customers.
- Proven ability to generate sales, identify opportunities, and build long-term relationships with both commercial and residential customers.
- Experience preparing and processing quotations, orders, credits, backorders, and invoices using Microsoft Office and business management systems.
- Excellent communication and interpersonal skills, with the ability to build trust, provide outstanding customer service, and collaborate effectively with internal teams and external partners.
- Strong problem-solving, organizational, and multitasking abilities in a fast-paced environment.
- Self-motivated, customer-focused, and eager to learn new products, technologies, and industry trends.
- Experience with inventory control, warehousing, or distribution operations is considered an asset.
- Trades experience in HVAC, plumbing, refrigeration, or electrical work, and forklift experience, are considered assets.
- Ability to safely lift and move products weighing up to 50 lbs.
What You Can Expect from Us:
At Olympic International Sales, you’ll join a company known for its partnership, integrity, and excellence. We value initiative, collaboration, and continuous improvement - and we recognize the people who make that possible. You’ll have the opportunity to lead, grow, and make a tangible impact in a company that truly supports your success.
Compensation: $52,000 to $57,000
Benefits:
- Health, Vision, and Dental Care
- Paid Time Off
- Yearly physical benefit
- Training & Development, and Mentoring/Coaching
- Company Events (such as BBQ, End-of-Year Party, etc.)
- Business Casual Dress Code
How to Apply: We invite interested candidates to submit their resume and cover letter to: careers@olympicinternational.com.
Olympic International is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining, and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, and age. We encourage applications from all sectors of the community. We’re committed to replying to each application and look forward to getting in touch with you.
