Original job description
Position Information
Title Front Counter & Operations Support Supervisor Job Status Temporary Full Time Position Overview
The City of North Vancouver is the urban core of the beautiful North Shore and has a long-term vision to be “The Healthiest Small City in the World”, with five key priorities to be a City for People, a Resilient City, a Vibrant City, a Connected City and a Prosperous City.
Police Support Services is currently seeking qualified candidates for the position of Police Information Liaison Supervisor at the RCMP Detachment. The position is temporary, full-time, with an anticipated duration of approximately two years.
Responsibilities
In this dynamic role, you will support the RCMP and serve the community of North Vancouver by overseeing our Police Information Liaison operations. As a working Supervisor, you will assign, supervise, review, and participate in the work of a small team responsible for providing information and clerical processing services to the public. Other responsibilities include coordinating staff schedules, and coverage for our switchboard, training new employees, and addressing complex inquiries, concerns and complaints received at the front counter. You will also perform other day to day tasks and related duties as required to support the effective and efficient delivery of services.
Requirements
As an ideal candidate, you have great enthusiasm for working with the public, providing exceptional customer service in a courteous, firm and tactful manner. You also have exceptional supervisory skills and experience supporting employees, proven clerical skills, considerable knowledge and experience with CPIC, PRIME, other systems and related equipment, and type at a net speed of 40 words per minute.
Compensation
$34.25 to $40.26 per hour (currently under review)
(Pay Grade 17 – 2026 rates)
Hours of Work
Any seven (7) consecutive hours between 6:00am and 10:00pm, exclusive of an unpaid one hour meal break; any five consecutive days of seven. The City of North Vancouver currently works a compressed work schedule with one scheduled day off (Monday or Friday) approximately each three-week scheduling cycle.
Additional Information
You will be required to obtain and maintain an RCMP security clearance as a condition of ongoing employment. In order to obtain a RCMP security clearance, you must have Canadian Citizenship or Permanent Resident status and have resided in Canada for the past five years.
For temporary full-time positions of eight (8) months or longer, a City employee who is successful on the posting will have the right to revert to their former position.
How to Apply
If you are passionate about making the City of North Vancouver an even greater place to live, work and play, apply on-line through the Career Portal at www.cnv.org by Thursday, November 12, 2026.
We are committed to being an inclusive employer - one that reflects the diversity of our community and values the unique contributions of each person. Guided by our core values and Council’s vision for an open and inclusive city, we work to create respectful, safe, and accessible workplaces. We regularly review and improve our hiring practices to help identify and remove barriers. Through ongoing learning, we continue to address any that remain.
We welcome applications from all qualified candidates. If you need an accommodation during the selection process, or are having trouble completing or submitting your application, please contact us at hr@cnv.org. We’re here to support your full participation.
Thank you for your interest in the City of North Vancouver.
We respectfully acknowledge that we live and work on the traditional and unceded territories of the Sḵwx̱ wú7mesh Úxwumixw (Squamish Nation) and səlilwətaɬ (Tsleil-Waututh Nation). The City of North Vancouver is committed to Reconciliation with these Nations, who have lived on these lands since time immemorial.
Posting Detail Information
Posting Number 2026-0119 Job Open Date 10/29/2026 Job Close Date 11/12/2026 Special Instructions to Applicants
More about this job
Responsibilities
Oversee Police Information Liaison operations and assign, supervise, review, and participate in the work of a team providing information and clerical services to the public. Coordinate staff schedules and switchboard coverage, train employees, and handle complex front-counter inquiries, concerns, and complaints.
Requirements
Candidates should have strong supervisory and employee-support skills, proven clerical abilities, and considerable knowledge and experience with CPIC, PRIME, and related systems and equipment. They must provide courteous, firm, and tactful customer service and type at a net speed of 40 words per minute.
Skills
- Supervision
- Customer Service
- Public Relations
- Clerical Processing
- Staff Scheduling
- Employee Training
- Complaint Resolution
- Information Services
- CPIC
- PRIME
- Typing
Visa sponsorship
Not detected in the job text
Categories
- Government & Public Sector
- Management & Leadership
- Customer Service & Support
- Administrative
- Security & Safety
Keywords
- Police Information Liaison
- RCMP
- Police Support Services
- CPIC
- PRIME
- Front Counter
- Switchboard
- Information Services
- Clerical Processing
- Customer Service
- Supervision
- Staff Scheduling
- Employee Training
- Complaint Resolution
- Public Inquiries
- Typing
- RCMP Security Clearance
