Original job description
About Mettler Toledo
Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.
* We help feed the world. We impact how food is produced, packaged and made safe.
* We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
* Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
* No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.
Our Opening and Your Responsibilities
As an Industrial Field Service Technician, you will troubleshoot and repair industry related products, perform calibrations and preventative maintenance duties, resolve first line customer service issues and accurately complete service reports in the city of Vancouver and surrounding areas. You could also lead efforts to modernize, upgrade and convert customer existing equipment.
Essential Duties and Responsibilities:
* Troubleshoot and repair all Mettler Toledo products within the Business Group
* Perform system and equipment installations, calibrations and preventative maintenance duties as required
* Ensure customer uptime requirements are met and that PM work at assigned accounts are completed on time
* Complete system configuration and testing prior to delivery
* Provide technical solutions consultant and application support to the customer and the sales force
* Responsible for resolving first line customer complaints and invoicing problems
* Insure vehicle service and maintenance requirements are met
What You Need to Succeed
* Minimum 2 year college diploma in Engineering/Electronics/Instrumentation Technology and/or Computer Science
* Experience in a technical support role, technical troubleshooting or technical installation in the industrial electronics technology marketplace
* The ability to lift, transport and place test weights and equipment of up to 20 Kg (testing of equipment may require movement of up to 300Kg in 20 Kg increments).
* Ability to travel within Canada and the U.S.
* Must be legally entitled to work in Canada
Our Offer to You
* Medical, dental, prescription drug, and vision care coverage through Claimsecure, effective the first day of the month after 30 days of employment
* And, all the usual such as paid time off, short- and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
* Global market strength and worldwide leadership in weighing
* A brand name that is identified worldwide with precision, quality, and innovation
* Thousands of patents, design and innovation awards
* A commitment to extraordinary service on our state-of-the-art equipment
* $65000-$70000/year
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to, for example, race, colour, religion, sex, age, place of origin, disability, sexual orientation, gender identity, or any other protected characteristics.
We are committed to creating an inclusive, equitable and accessible work environment. If you are an individual with a disability and you need assistance or an accommodation during the application, interviewing or employment process, please contact us at jamie.anderson2@mt.com so we can discuss in confidence a suitable accommodation.
More about this job
Responsibilities
Troubleshoot and repair Mettler Toledo industrial products, install and configure systems, and perform calibrations and preventative maintenance. Support customers and sales teams with technical solutions, resolve first-line service issues, complete service reports, and help modernize or upgrade customer equipment.
Requirements
Requires a minimum two-year college diploma in engineering, electronics, instrumentation technology, or computer science, along with experience in technical support, troubleshooting, or installation in industrial electronics. Candidates must be able to handle specified equipment weights, travel within Canada and the United States, and be legally entitled to work in Canada.
Skills
- Troubleshooting
- Equipment Repair
- Calibration
- Preventative Maintenance
- System Installation
- System Configuration
- Equipment Testing
- Technical Support
- Customer Service
- Application Support
- Customer Complaint Resolution
- Technical Consulting
- Electronics
- Instrumentation
- Computer Science
- Travel
Benefits
- Medical Coverage
- Dental Coverage
- Prescription Drug Coverage
- Vision Care Coverage
- Paid Time Off
- Short-Term Disability Insurance
- Long-Term Disability Insurance
- Basic Life Insurance
- Business Travel Insurance
- Employee Assistance Program
- Domestic Partner Benefits
Visa sponsorship
Not detected in the job text
Hiring contact email
jamie.anderson2@mt.com
Categories
- Trades
- Engineering
- Customer Service & Support
- Manufacturing
Keywords
- Industrial Field Service
- Precision Measuring Devices
- Industrial Electronics
- Troubleshooting
- Equipment Repair
- Calibration
- Preventative Maintenance
- System Installation
- System Configuration
- Equipment Testing
- Technical Support
- Application Support
- Customer Service
- Customer Complaint Resolution
- Technical Consulting
- Equipment Modernization
- Equipment Upgrades
- Service Reports
- Engineering
- Electronics
- Instrumentation Technology
- Computer Science
- Weighing Instruments
- Customer Uptime
- Industrial Equipment
