Original job description
About Mettler Toledo
Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.
* We help feed the world. We impact how food is produced, packaged and made safe.
* We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
* Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
* No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.
Our Opening and Your Responsibilities
As a Laboratory Field Service Technician, you will be responsible for performing installation, preventative maintenance, calibrations, certifications, troubleshooting, diagnosing and repairing industry related products at customer locations. You will also be responsible for resolving first line customer service issues and accurate completion of documentation and related service reports.
Essential duties and responsibilities:
* Troubleshoot and repair all Mettler Toledo products within the Business Group
* Perform system and equipment installations, calibrations and preventative maintenance duties as required
* Review and sign off on all completed assignments and applicable documentation
* Collaborate with Mettler Toledo sales employees to determine customer requirements, which may include performing joint sales calls
* Lead the efforts in promoting and selling service products
* Responsible for assisting in the resolution of customer complaints and documentation problems
* Responsible for or assist with project management activities
* Submit Leads and assist in effort to modernize, upgrade and convert customer existing equipment
What You Need to Succeed
* Minimum 2-year college diploma or degree in Engineering, Electronics, Instrumentation, Technology or Computer Science. or equivalent education and experience in a technical support role, technical troubleshooting or technical installation in industrial electronics, or electromechanical technology industry
* Must have a valid driver’s license
* Overnight travel is required to maximize efficiency while performing regular duties
* Ability to travel within Canada and the U.S
* Must be legally entitled to work in Canada
Our Offer to You
* Medical, dental, prescription drug, and vision care coverage through Claimsecure, effective the first day of the month after 30 days of employment
* And, all the usual such as paid time off, short- and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
* Global market strength and worldwide leadership in weighing
* A brand name that is identified worldwide with precision, quality, and innovation
* Thousands of patents, design and innovation awards
* A commitment to extraordinary service on our state-of-the-art equipment
* $60000-$65000/yr
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to, for example, race, colour, religion, sex, age, place of origin, disability, sexual orientation, gender identity, or any other protected characteristics.
We are committed to creating an inclusive, equitable and accessible work environment. If you are an individual with a disability and you need assistance or an accommodation during the application, interviewing or employment process, please contact us at jamie.anderson2@mt.com so we can discuss in confidence a suitable accommodation.
More about this job
Responsibilities
Install, maintain, calibrate, certify, troubleshoot, and repair Mettler Toledo products at customer locations, while resolving first-line customer service issues. Complete service documentation, support project management and customer complaint resolution, and collaborate with sales teams to promote service products and equipment upgrades.
Requirements
Requires a minimum two-year college diploma or degree in engineering, electronics, instrumentation, technology, or computer science, or equivalent technical support, troubleshooting, or installation experience. Candidates must have a valid driver's license, be legally entitled to work in Canada, and be able to travel overnight within Canada and the United States.
Skills
- Troubleshooting
- Equipment Repair
- Equipment Installation
- Preventive Maintenance
- Calibration
- Certification
- Technical Diagnostics
- Customer Service
- Service Documentation
- Customer Complaint Resolution
- Project Management
- Sales Collaboration
- Service Product Promotion
- Equipment Modernization
- Industrial Electronics
- Electromechanical Technology
Benefits
- Medical Coverage
- Dental Coverage
- Prescription Drug Coverage
- Vision Care Coverage
- Paid Time Off
- Short-Term Disability
- Long-Term Disability
- Basic Life Insurance
- Business Travel Insurance
- Employee Assistance Program
- Domestic Partner Benefits
Visa sponsorship
Not detected in the job text
Categories
- Engineering
- Trades
- Customer Service & Support
- Manufacturing
- Sales
Keywords
- Laboratory Instruments
- Industrial Electronics
- Electromechanical Technology
- Engineering
- Electronics
- Instrumentation
- Computer Science
- Technical Support
- Technical Troubleshooting
- Equipment Installation
- Preventive Maintenance
- Calibration
- Certification
- Equipment Repair
- Customer Service
- Service Reports
- Customer Complaints
- Project Management
- Sales Collaboration
- Service Product Sales
- Equipment Modernization
- Equipment Upgrades
- Customer Locations
- Overnight Travel
- Driver's License
