Full-time jobs in Richmond, British Columbia

Find full-time jobs in Richmond, British Columbia and nearby towns within 25 km. Read the full details and apply.

Newest first

Within 25 km of Richmond

Added 2 months ago
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Dye & Durham Corporation

Customer Support Consultant

Vancouver, BC, Canada

In line with the amended Employment Standards Act 2000, the salary for this role is: $50K, dependent on assessment of skills during the interview process. · Full-time

Within 25 km of Richmond · About 12.5 km from the city centre

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Job details

Pay: In line with the amended Employment Standards Act 2000, the salary for this role is: $50K, dependent on assessment of skills during the interview process.
Job type: Full-time
Posted: Aug 25, 2026

Original job description

The Customer Support Consultant is the first point of contact for customers seeking support on our legal software platforms. This role handles a high volume of inbound requests, resolves basic inquiries, and delivers exceptional service. Customer Support Consultants ensure accurate documentation, follow established workflows, and contribute to strong customer satisfaction.

Key Responsibilities

Handle high-volume inbound phone and email support requests.
Provide guidance on platform usage, order submissions, account inquiries, and troubleshooting.
Resolve basic technical issues using available tools, knowledge base resources, and standard procedures.
Accurately document all interactions, issues, and resolutions in Zendesk.
Escalate complex technical issues to Team Lead.
Contribute to internal and client-facing documentation and knowledge resources.
Assist with order fulfilment when required.
Participate in continuous improvement initiatives and team training sessions.

Skills, Knowledge and Expertise

Strong communication skills and customer focus.
Basic troubleshooting and problem‑solving ability.
Ability to work in a fast-paced, high-volume environment.
Experience with Zendesk or similar CRM systems (asset).
Prior customer support or legal industry experience (asset).
Proficiency in Microsoft Office.

Benefits

At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

In line with the amended Employment Standards Act 2000, the salary for this role is: $50K, dependent on assessment of skills during the interview process.

#DDhp

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More about this job

Responsibilities

Act as the first point of contact for legal software support via phone and email. Resolve basic technical inquiries, document interactions in Zendesk, and escalate complex issues to the Team Lead.

Requirements

Requires strong communication skills and the ability to work in a fast-paced environment. Experience with Zendesk, CRM systems, or the legal industry is considered an asset.

Skills

Communication Skills
Customer Focus
Troubleshooting
Problem-solving
Zendesk
CRM Systems
Microsoft Office
Order Fulfilment

Benefits

Internal And External Training Opportunities
Healthcare
Pension
Company Discounts
Wellness Programs
Paid Days Off To Move House
Paid Days Off To Volunteer

Visa sponsorship

Not detected in the job text

Keywords

Legal Software
Customer Support
Zendesk
CRM
Troubleshooting
Microsoft Office
Inbound Support
Order Fulfilment
Software Development
Customer Satisfaction

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