Full-time jobs in Richmond, British Columbia

Find full-time jobs in Richmond, British Columbia and nearby towns within 25 km. Read the full details and apply.

Newest first

Within 25 km of Richmond

Added 14 hours ago
J
Jr Aquatic Biologist
Jacobs
Burnaby, BC
- $49,800 to $75,350 CAD / year
Added 14 hours ago
A
Community Manager - AntiSocial
AntiSocial
Vancouver, BC
- $50,000 to $60,000 CAD / year
Added 14 hours ago
(CAN) Stockperson/Cartpusher PT
Walmart Canada
Vancouver, BC
Added 14 hours ago
Intersection Safety Camera Program Representative
ICBC (Insurance Corporation of British Columbia)
Richmond, BC
Added 14 hours ago
Prospect Research Analyst
Simon Fraser University
Burnaby, BC
Added 14 hours ago
Research Associate
The University of British Columbia
Vancouver, BC
Added 14 hours ago
Undergraduate Advisor
Simon Fraser University
Burnaby, BC
Added 14 hours ago
Member Services Specialist
Evo
Burnaby, BC
Added 14 hours ago
A
Producer - AntiSocial
AntiSocial
Vancouver, BC
- $60,000 to $80,000 CAD / year
Added 14 hours ago
Laboratory Technician
TalentSphere Staffing Solutions
Vancouver, BC
Added 14 hours ago
Senior Accountant
Fix Network World
Burnaby, BC
Added 14 hours ago
A
Art Director - AntiSocial
AntiSocial
Vancouver, BC
- $95,000 to $115,000 CAD / year
Added 14 hours ago
(CAN) Grocery Associate
Walmart Canada
Burnaby, BC
Added 14 hours ago
T
Legal Assistant
TEEMA
Vancouver, BC
- $60,000 to $85,000 CAD / year
Added 14 hours ago
RG
Customer Experience & Social Media Communications Specialist
RecruitPod Global
Vancouver, BC
- $55,000 to $62,000 CAD / year
Added 14 hours ago
Automation Specialist / Engineer - Process Systems & Software
Spartan Controls Ltd.
Burnaby, BC
Added 14 hours ago
Financial Advisor - Port Moody BC
Scotiabank
Port Moody, BC
Added 14 hours ago
Personal Banking Associate Trainee - Mandarin or Cantonese Language Skills
TD
Richmond, BC
Added 14 hours ago
Financial Planning Consultant
CIBC
Richmond, BC
Added 14 hours ago
Client Engagement Representative
CIBC
Vancouver, BC
Added 14 hours ago
Financial Services Representative II
CIBC
Vancouver, BC
Added 14 hours ago
Electrical Journeyperson
Onni Group of Companies
Vancouver, BC
Added 14 hours ago
C
Marketing Compliance Associate
Clarity
Vancouver, BC
- $100,000 to $130,000 CAD / year
Added 14 hours ago
Quality Designer - Research & Engineering
Electronic Arts
Vancouver, BC
Added 14 hours ago
Software Developer (hybrid)
Cisco
Vancouver, BC

RecruitPod Global

Customer Experience & Social Media Communications Specialist

Vancouver, BC, Canada

$55,000 to $62,000 CAD / year · Full-time

Within 25 km of Richmond · About 12.5 km from the city centre

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Job details

Pay: $55,000 to $62,000 CAD / year
Job type: Full-time
Apply by: Dec 5, 2026
Experience: Minimum 2 years of experience in e-commerce customer service, social media management, or customer experience.
Posted: Nov 5, 2026

Original job description

# Customer Experience & Social Media Communications Specialist

Location:** Vancouver, BC (Hybrid – 1–2 days in office per week)
Employment Type:** Full-time, Permanent
Salary:** $55,000–$62,000 CAD

A growing consumer-focused company is seeking a Customer Experience & Social Media Communications Specialist to manage customer interactions across social media and proactive communication channels.

Key Responsibilities

Manage customer inquiries, comments, and direct messages across social media platforms, resolving issues promptly and professionally.
Proactively communicate with customers regarding order delays, shipping issues, incorrect addresses, and inventory discrepancies.
Maintain a warm, clear, and consistent brand voice in all written communications.
Monitor customer feedback and share recurring concerns and insights with Marketing and Operations teams.
Coordinate with warehouse teams on returns, exchanges, reshipments, and fulfillment issues.
Support the development of customer service guidelines, FAQs, and response templates.
Track response times, resolution rates, and customer service performance.

Requirements

Minimum 2 years of experience in e-commerce customer service, social media management, or customer experience.
Excellent written communication, grammar, and interpersonal skills.
Strong problem-solving abilities, attention to detail, and customer-first approach.
Experience with Shopify and helpdesk platforms such as Gorgias is an asset.
Ability to work in the Vancouver office 1–2 days per week.
What’s Offered:** Competitive compensation, benefits, a collaborative team environment, and opportunities for career growth.

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More about this job

Responsibilities

Manage and resolve customer inquiries across social media, proactively communicate about order and fulfillment issues, and maintain a consistent brand voice. Coordinate with warehouse, Marketing, and Operations teams; support service guidelines and templates; and track customer service performance.

Requirements

Requires at least 2 years of experience in e-commerce customer service, social media management, or customer experience, along with excellent written communication and interpersonal skills. Candidates should have strong problem-solving abilities, attention to detail, and a customer-first approach; Shopify and helpdesk platform experience such as Gorgias is an asset, and availability to work in the Vancouver office 1–2 days per week is required.

Skills

Customer Service
Social Media Management
Customer Experience
Written Communication
Problem-Solving
Attention to Detail
Customer Issue Resolution
Brand Voice Management
Customer Feedback Monitoring
Cross-Functional Collaboration
Returns and Exchanges Coordination
Performance Tracking
Shopify
Gorgias

Benefits

Competitive Compensation
Benefits
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

E-Commerce
Customer Service
Customer Experience
Social Media
Customer Inquiries
Direct Messages
Order Delays
Shipping Issues
Inventory Discrepancies
Brand Voice
Customer Feedback
Marketing
Operations
Warehouse Coordination
Returns
Exchanges
Reshipments
Fulfillment
FAQs
Response Templates
Response Times
Resolution Rates
Shopify
Gorgias

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